Frequently Asked Questions
We're Here to Help
Thank you for visiting Highland Dale. We know you may have questions before placing an order or planning a visit to our Missouri farm. Below you'll find answers to many of the questions we receive most often.
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If you don't see the information you're looking for, please visit our Contact page or email us at waitlist@highlanddale.life. We'll be happy to help.
Shopping & Orders
What kinds of products does Highland Dale sell?
Highland Dale offers a curated collection of farm-inspired apparel, gifts, home décor, coffee, books, seasonal items, and specialty products that celebrate Highland cattle and rural living. Product availability may change throughout the year as new collections are released.
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Are your products handmade?
Many of our products are handcrafted, personalized, produced in limited quantities, or made to order. Individual product pages will indicate when additional production time is required before shipping.
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Can I change or cancel my order?
If you need to make changes, please contact us as soon as possible after placing your order.
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Because many items begin production shortly after purchase, changes or cancellations may not be possible once fulfillment has started.
Shipping
How long will it take to receive my order?
Many Highland Dale products are made to order. Most orders are prepared for shipment within 5–20 business days, although some products may require up to four weeks before shipping.
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Shipping times begin after your order has been processed.
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How are shipping charges calculated?
Shipping rates are calculated automatically during checkout based on the size, weight, destination, and shipping service selected for your order.
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Will I receive tracking information?
Yes. Once your order ships, you'll receive an email with tracking information so you can monitor your shipment.
Returns & Refunds
Do you accept returns?
Because many of our products are handcrafted, personalized, or produced in limited quantities, return eligibility varies by product.
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Please review our Returns, Refunds & Missing Package Policy for complete details before placing your order.
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What should I do if my order arrives damaged?
Please contact us within three business days of delivery and include photographs of the product, packaging, and your order number. We'll review the situation and determine the most appropriate resolution.
Customer Support
How do I contact Highland Dale?
The best way to reach us is by email at waitlist@highlanddale.life.
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As a working family farm, we're often caring for livestock, preparing orders, or working outdoors. We monitor email regularly and strive to respond within one business day whenever possible.
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Do you have customer service hours?
Because Highland Dale is a working farm, we don't maintain traditional office hours.
We respond to customer inquiries throughout the week as our farming schedule allows.
Highland Cattle
Do you sell registered Highland cattle?
Yes. Highland Dale raises registered Highland cattle with an emphasis on responsible breeding, pedigree research, and genetic stewardship.
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Availability changes throughout the year. Please visit our cattle pages or contact us for current availability.
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Can I visit the farm?
We occasionally welcome visitors for scheduled farm experiences, educational events, and special programs.
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Visits are generally by appointment or during announced events. Please contact us before traveling to the farm.
Payments & Security
Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers using encrypted checkout technology.
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Highland Dale does not store complete credit card information.
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What payment methods do you accept?
Available payment methods are displayed securely during checkout and may include major credit cards and other payment options supported by our online store.
Privacy
Will you sell my personal information?
No.
Highland Dale does not sell or rent customer information.
Please review our Privacy Policy for complete details about how your information is collected and used.
Still Have Questions?
We're always happy to help.
Email: waitlist@highlanddale.life
You may also find additional information on our:
Thank you for supporting Highland Dale. We appreciate every visitor, every customer, and every opportunity to share our farm with you.