Shipping Policy
Effective Date: July 2026
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Shipping Information
Thank you for shopping with Highland Dale. Every order supports our family farm in Missouri and helps us share products inspired by our Highland cattle, rural life, and original farm artwork.
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Most Farm Store merchandise is custom-printed to order through our print partner, Printful, and ships from their US fulfillment network. This policy explains our processing times, shipping rates, and delivery expectations so you know exactly what to expect before you order.
Order Processing
Because every item is made specifically for your order, nothing ships from stock. Production typically takes 2–5 business days before your order leaves the fulfillment facility.
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Total delivery time — production plus carrier transit — is typically 5–9 business days for orders shipped within the United States. During high-demand periods (holidays, new product launches), production may take slightly longer; we'll note this on the site if it applies.
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If your order contains multiple items, it may ship in more than one package — see "Multiple Shipments" below.
Shipping Rates
Shipping charges are calculated at checkout based on the weight and quantity of items in your cart, using rates aligned with our fulfillment partner's actual shipping costs. We currently ship within the United States only.
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Your shipping cost is always shown before you complete your purchase — no surprise charges at delivery.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 24 hours after that email for tracking to activate with the carrier.
Delivery Times
Delivery times begin once your order ships, not when it's placed. Actual transit time depends on:
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Shipping destination
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Carrier service and route
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Weather and holiday volume
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Circumstances outside our control
Carrier-provided delivery estimates are estimates only and aren't guaranteed.
Shipping Addresses
Please review your shipping address carefully before completing your order.
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Highland Dale is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses entered during checkout.
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If you notice an error after placing your order, please contact us immediately. We'll do our best to update your order before it ships.
Lost, Delayed, or Damaged Shipments
If your shipment appears delayed, check the tracking link in your shipping confirmation email first.
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Report a lost or delayed package within 15 days of the estimated delivery date, and a damaged or defective item within 15 days of delivery — email waitlist@highlanddale.life with your order number and, for damage, clear photos.
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Please note: if tracking confirms delivery but the package can't be located, our fulfillment partner is not able to cover a reprint or refund for that scenario. We recommend checking with neighbors or your local carrier office and filing directly with the carrier — we're happy to provide your order and tracking details to support that claim.
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For full details, see our Returns, Refunds & Missing Package Policy.
Multiple Shipments
Some items — including framed canvas prints, ornaments, and trucker hats — are packaged and shipped separately from the rest of your order, even if purchased together.
If your order splits into multiple shipments, you'll receive a separate tracking number for each.
Shipping Restrictions
We currently ship within the United States only. Some specialty items, including food products and live cattle, are governed by separate purchase terms rather than standard shipping — see the applicable product page for details.
Weather & Seasonal Delays
As a working Missouri farm, occasional weather events, seasonal demand, or supplier availability may affect production and shipping schedules.
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If unexpected delays occur beyond our normal processing times, we'll communicate updates as quickly as possible.
Shipping FAQ
How long does it take to receive my order?
Production takes 2–5 business days, plus carrier transit — typically 5–9 business days total within the US.
Do you ship internationally?
Not currently. We ship within the United States only.
Will my order arrive in one package?
Not always. Some items, like framed canvas and ornaments, ship separately and arrive with their own tracking number.
What if my tracking shows "delivered" but I never got my package?
This scenario isn't eligible for a reprint or refund once a carrier confirms delivery. Contact the carrier directly, and we can provide your order details to support your claim.
Questions About Your Shipment?
We're happy to help.
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Highland Dale
PO Box 50
Hallsville, Missouri, USA
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Email: waitlist@highlanddale.life
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We strive to respond to shipping questions within one business day whenever possible.
For additional information, please visit our:
Thank you for supporting Highland Dale. We appreciate your patience while we carefully prepare and ship each order.