Returns, Refunds & Missing Package Policy

Effective Date: July 2026

Our Commitment to You

At Highland Dale, we believe every order deserves the same care and attention that goes into the products we create. Whether you're purchasing handcrafted home goods, farm-inspired gifts, apparel, coffee, or specialty products, we want you to shop with confidence.

Many of our products are handcrafted, personalized, produced in limited quantities, or made to order. Because of this, some items cannot be returned in the same way as mass-produced retail products. This page explains our policies before you place an order and outlines how we'll help if something doesn't go as planned.

If you have questions before or after your purchase, we're always happy to help. Please contact us at waitlist@highlanddale.life, and we'll respond as quickly as possible during our regular business hours.

Returns & Exchanges

All apparel and merchandise sold in our Farm Store are custom-printed to order through our print partner, Printful. Because each item is made specifically for your order, we do not accept returns or exchanges for buyer's remorse, incorrect size, or color preference. Please review our size guides carefully before ordering.

We do offer a free reshipment or refund if your order arrives damaged, defective, misprinted, or if you received the wrong item. See "Damaged, Defective, or Incorrect Orders" below for how to report this and our 15-day window.

The following are always final sale: personalized products, digital downloads, memberships, food and beverage products, beef and perishable items, gift cards, and live cattle sales (governed by separate purchase agreements).

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or you received the wrong item, report it within 15 days of the delivery date. Claims submitted after 15 days can't be honored by our fulfillment partner.

Email waitlist@highlanddale.life with:

Your order number
A description of the issue
Clear photos of the affected product
Photos of the shipping box/packaging if damage occurred in transit

Once reviewed, eligible claims receive a free reshipment or a full refund — you do not need to send the original item back.

Please email waitlist@highlanddale.life and include:

Your order number
A description of the issue
Photographs of the product
Photographs of the shipping box and packaging if damage occurred during shipping

Once we review your request, we'll determine the most appropriate resolution. Depending on the circumstances, this may include a replacement, repair, store credit, or refund.

Missing or Delayed Packages

All orders ship with tracking. If your package appears delayed, check your shipping confirmation email for real-time tracking status first.

Report a missing package within 15 days of the estimated delivery date. If tracking shows your order in transit past the estimated window, contact us and we'll help investigate with the carrier.

If tracking shows your package as "delivered" but you can't locate it, please note: this scenario is not eligible for a reprint or refund through our fulfillment partner. We recommend checking with neighbors, your building office, or local post office first, and filing a claim directly with the carrier. We're happy to provide order and tracking details to support that process, but we're not able to guarantee a replacement or refund once a carrier confirms delivery.

Order Changes & Cancellations

Because many of our products begin production shortly after an order is placed, requests to change or cancel an order should be submitted as soon as possible.

Whenever possible, cancellation requests received within 24 hours of placing an order will be reviewed before production or fulfillment begins.

Once production has started or an order has shipped, changes or cancellations may no longer be possible.

Order Accuracy

Please review your order carefully before completing checkout.

This includes:

Shipping address
Billing information
Product selections
Sizes
Colors
Personalization details

Highland Dale cannot be responsible for errors entered during checkout. If you notice a mistake immediately after placing your order, please contact us as quickly as possible. We'll do our best to update your order before fulfillment begins.

Product-Specific Policies

Because Highland Dale offers several types of products, return eligibility may vary by product category. Most apparel, drinkware, home goods, and accessories in our Farm Store are made to order through Printful. These items are eligible for a free reshipment or refund only in cases of damage, defect, misprint, or fulfillment error, reported within 15 days of delivery — see "Damaged, Defective, or Incorrect Orders" above. Because nothing is held in standing inventory, we're unable to offer exchanges for size or color preference.

Returns, Refunds, and Missing FAQ

How many days do I have to report a damaged or misprinted item?
15 days from your delivery date.

Can I return an item because it doesn't fit or I don't like the color?
No. All merchandise is custom-printed to order and isn't eligible for size or color returns. Please check our size guide before ordering.

What happens if my package is marked "delivered" but I never received it?
Unfortunately this isn't eligible for a refund or reshipment once a carrier confirms delivery. We recommend filing a claim directly with the carrier, and we'll provide tracking details to support your case.

Do I need to send the damaged item back?
No. Approved claims are resolved with a free reshipment or refund — no return shipping required.

Contact Customer Support

If you have questions about your order or need assistance, we're here to help.

Highland Dale

P.O. Box
Hallsville, Missouri, USA

Email: waitlist@highlanddale.life

We strive to respond to customer inquiries within one business day whenever possible.

For additional information, please visit our:

Thank you for supporting our Missouri farm and choosing Highland Dale. We appreciate every order and every opportunity to serve our customers.