Returns, Refunds & Missing Package Policy

Effective Date: July 2026

Our Commitment to You

At Highland Dale, we believe every order deserves the same care and attention that goes into the products we create. Whether you're purchasing handcrafted home goods, farm-inspired gifts, apparel, coffee, or specialty products, we want you to shop with confidence.

Many of our products are handcrafted, personalized, produced in limited quantities, or made to order. Because of this, some items cannot be returned in the same way as mass-produced retail products. This page explains our policies before you place an order and outlines how we'll help if something doesn't go as planned.

If you have questions before or after your purchase, we're always happy to help. Please contact us at waitlist@highlanddale.life, and we'll respond as quickly as possible during our regular business hours.

Returns & Exchanges

Because many Highland Dale products are handcrafted, personalized, made to order, or produced in limited quantities, most purchases are considered final and are not eligible for return or exchange.

Some non-custom merchandise may be eligible for return if it is unused, in its original condition, and returned in its original packaging. Product-specific return eligibility, when applicable, will be noted on the product page.

The following items are generally not eligible for return:

Personalized or custom-made products
Made-to-order items
Food and beverage products
Beef and other perishable food items
Gift cards
Live cattle or livestock sales, which are governed by separate purchase agreements

If you have questions before placing an order, we encourage you to contact us so we can help you make the best purchasing decision.

Damaged, Defective, or Incorrect Orders

We carefully inspect every order before it leaves our farm or fulfillment partner. If your order arrives damaged, defective, or you receive the wrong item, please let us know within three (3) business days of delivery.

Please email waitlist@highlanddale.life and include:

Your order number
A description of the issue
Photographs of the product
Photographs of the shipping box and packaging if damage occurred during shipping

Once we review your request, we'll determine the most appropriate resolution. Depending on the circumstances, this may include a replacement, repair, store credit, or refund.

Missing or Delayed Packages

All orders include shipment tracking whenever available through the selected carrier.

If your package appears delayed, we recommend checking the tracking information provided in your shipping confirmation email.

If your package is marked as delivered but cannot be located, we encourage you to first contact the shipping carrier, neighbors, or your local post office. If you still need assistance, please contact us. We'll gladly help you review the shipment details and assist with the carrier's investigation whenever possible.

Although responsibility for packages transfers to the shipping carrier after shipment and to the recipient after confirmed delivery, we're committed to helping our customers resolve shipping concerns whenever we can.

Order Changes & Cancellations

Because many of our products begin production shortly after an order is placed, requests to change or cancel an order should be submitted as soon as possible.

Whenever possible, cancellation requests received within 24 hours of placing an order will be reviewed before production or fulfillment begins.

Once production has started or an order has shipped, changes or cancellations may no longer be possible.

Order Accuracy

Please review your order carefully before completing checkout.

This includes:

Shipping address
Billing information
Product selections
Sizes
Colors
Personalization details

Highland Dale cannot be responsible for errors entered during checkout. If you notice a mistake immediately after placing your order, please contact us as quickly as possible. We'll do our best to update your order before fulfillment begins.

Product-Specific Policies

ecause Highland Dale offers several types of products, return eligibility may vary by product category.

Apparel and Standard Merchandise
Eligible for return only when noted on the product page and returned unused in original condition.

Personalized or Custom Products
Final sale unless damaged, defective, or incorrect.

Coffee, Food, and Consumable Products
Cannot be returned for food safety reasons unless the incorrect item was received or the product arrived damaged.

Beef Products
Due to food safety regulations, all beef sales are final unless an order fulfillment error occurred.

Live Highland Cattle
Sales of registered Highland cattle are governed by separate purchase agreements and are not processed under this online store policy.

Contact Customer Support

If you have questions about your order or need assistance, we're here to help.

Highland Dale

P.O. Box
Hallsville, Missouri, USA

Email: waitlist@highlanddale.life

We strive to respond to customer inquiries within one business day whenever possible.

For additional information, please visit our:

Thank you for supporting our Missouri farm and choosing Highland Dale. We appreciate every order and every opportunity to serve our customers.